Notice and Takedown

In the event that the user (or any third party) has any doubts, suspicions, observations, findings or complaints regarding any content on the Online Portal that may violate the General Terms of Service, the Acceptable Use Policy, applicable law, or the Contract between the Follower and the Creator, it may report such matters to the Operator by way of the Notice-and-Takedown form.

If you believe that you have been depicted in any content published on the Online Platform without your valid consent or other legal basis, and that such content infringes your rights (e.g., right to image, privacy, or personality rights under applicable law), you may submit a notice for removal using the procedure described below. The Operator will review such notices expeditiously and act in accordance with these General Terms of Service and applicable law, including the EU Digital Services Act.

Submitting a report

To report a profile, click the flag in the top right of the profile and fill out the form “Report content”. To report a post, click on the three dots in the top right of the post and fill out the form “Report content”.

Alternatively, please send a report by e-mail to support@samoprijatelji.com.

Such reports should be as detailed as reasonably possible and should include, among other things:

• the nature of the infringement or violation;
• all facts which lead the Participant to believe that an infringement or violation has occurred;
• the precise location (on the Online Platform) where the content in question is located;
• any grounds to believe that the user that submitted the content was not allowed to do so;
• contant details of the notifier; and
• the account name and identity of the user that submitted the content in question.

Users ensure that any submissions in the notice-and-takedown procedures are made in good faith. Users who regularly file manifestly unfounded reports or complaints may, after a warning, be suspended from having their reports and complaints processed.

Process of the notice-and-takedown procedure

Users will receive confirmation that the report was received. If the report is sent via Notice-and-Takedown form the user will receive instant confirmation of the report being received by the system. If the report is sent via email, the operator will confirm receival without undue delay.

Upon receipt of a report, the Operator will assess the notified content in a diligent, non-arbitrary, and objective manner. Reports will be resolved in 5 business days.

If the Operator decides to impose any restriction, it will provide the affected recipient of the service — the user who provided the Uploaded Content — with a clear and specific statement of reasons. This statement will include: the decision taken and the facts and circumstances on which it is based; the contractual or legal grounds relied upon; information on whether automated means were used in the decision-making process; and details on available redress options, including the internal complaint-handling system and out-of-court dispute settlement bodies under the DSA.

Affected recipient can appeal to decisions made and consequences imposed by the Operator in the context of a notice-and-takedown or complaint procedure or violation of the Agreement. Such an appeal may be submitted through support@samoprijatelji.com and is only admissible if it is made within six (6) months of receipt of the notification of the relevant decision by the Operator.

Possible decisions

The Operator can impose the following restrictions following the report:

• delete the relevant content;
• restrict access to the relevant content.

The operator reserves the right to also delete user account or restrict access to it or take any other action according to the General Terms of Service.

Further information

A report or complaint submitted to the Operator will under no circumstance relieve the user of any further obligations imposed on it by way of the provisions of General Terms of Service or the law, such as any obligation to inform the police and/or other competent (investigative) authorities.

In the event the user is a consumer (and thus makes use of the services outside of the course of its business or profession), and is located in the European Union, the user can also submit its complaints to any of the certified out-of-court dispute settlement bodies under the Digital Services Act (DSA), listed on https://digital-strategy.ec.europa.eu/en/policies/dsa-out-court-dispute-settlement.

Natural persons who submitted an appeal according to the General Terms of Service concerning the removal of content in which they are depicted in, will also have the possibility to resolve any disagreements regarding the appeal through a neutral third-party at the expanse of the Operator. The neutral third party shall be mutually agreed upon by the Operator and the other party(s).

The Operator will in no event be liable for measures taken in accordance with Article 20 of the General Terms of Service.

Last updated: 21 July 2026